SAS CNB PRODUCT'S
52 rue saint André des arts
Siren : 847587219
RCS Paris 512057985
For all inquiries & complaints about our products, please contact us.
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DELIVERIES AND RETURNS
Transporting your parcel
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Standard delivery is by Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online as soon as possible.
Shipping costs include packaging, handling and postage. They may include a fixed part and a variable part depending on the price or weight of your order. We advise you to combine your purchases into a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
The parcel is delivered to the purchaser at the delivery address provided during the ordering process. The delivery times indicated are normal average times. The seller will not be held responsible for the consequences of a delay in delivery by the carrier.
Colissimo rates depend on the weight of the shipment and can be consulted here : Colissimo rates 2023
Please note: shipping is free for purchases of €50.00 or more, including VAT, and is only valid for METROPOLITAN FRANCE.
For metropolitan France, Andorra and Monaco, you may return, at your own expense, any unopened and unopened product ordered on the christophenicolasbiot.com website within fourteen (14) calendar days of the delivery date, for an exchange or a credit note, after contacting customer service by e-mail (firstname.lastname@example.org) to express your request, specifying whether you would like an exchange or a credit note.
TERMS AND CONDITIONS OF SALE
I - Terms and conditions of sale of the Christophe Nicolas Biot Paris online store
The purchase of products offered on christophenicolasbiot.com is subject to the present terms and conditions of sale of the site christophenicolasbiot.com ("Terms and Conditions of Sale").
Orders placed on the site christophenicolasbiot.com are reserved for individuals and companies "final purchasers" other than for resale. The resale and distribution of Christophe Nicolas Biot paris products purchased on christophenicolasbiot.com is strictly forbidden. Christophenicolasbiot.com may update these terms and conditions at any time. You can view the current version of the terms and conditions of sale at any time by clicking on the "legal information" link. In addition, each time you place an order on the christophenicolasbiot.com website, you will be asked to confirm your acceptance of the present terms and conditions of sale in effect at the time your order is placed.
ARTICLE 1 - APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE. ENFORCEABILITY OF THE GENERAL CONDITIONS OF SALE
The present general terms and conditions of sale are systematically sent or handed to each purchaser to enable them to place an order.
Consequently, the act of placing an order implies the purchaser's full and unreserved acceptance of these general terms and conditions of sale, to the exclusion of any other documents such as prospectuses or catalogs issued by the seller, which are only indicative. No special condition may, unless formally accepted in writing by the seller, prevail over the general conditions of sale. In the absence of express acceptance by the purchaser, any condition to the contrary shall be unenforceable against the seller, irrespective of the time at which it may have been brought to the seller's attention.
The fact that the seller does not avail itself of any of these general conditions of sale at a given time shall not be construed as a waiver of its right to avail itself of any of said conditions at a later date.
ARTICLE 2 - ORDERING
2.1 The site christophenicolasbiot.com allows you to order a selection of cosmetic products immediately online via the Internet from France and abroad.
The delivery zone for products ordered on the site christophenicolasbiot.com and at the number listed above is limited to the territory of metropolitan France and the territory of various other countries.
An order may be placed for one or more delivery addresses.
For each product selected on the christophenicolasbiot.com site, a summary order will automatically be displayed, showing the name of the product, the quantity selected, its unit price and the total price of your order. Please check that your selection is correct before confirming your order. Upon confirmation, your order will be sent to christophenicolasbiot.com for processing. While every effort is made to ensure that the products whose photos are displayed on the christophenicolasbiot.com website are faithful to the original products, variations may occur, notably due to the technical limitations of rendering the products on your computer equipment. Consequently, christophenicolasbiot.com cannot be held responsible for any errors or inaccuracies in the photographs or graphic representations of the products shown on the christophenicolasbiot.com website. If you have any questions about the products, please contact our customer service department by clicking on "contact".
2.2 . Contractual information must be provided in French and will be confirmed at the latest at the time of delivery.
christophenicolasbiot.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, without having to justify its decision. This includes all attempts at fraud or misuse of the verification protocols set up for consumer security.
The benefit of the order is personal to the buyer and cannot be transferred.
ARTICLE 3 - ORDER MODIFICATION - AVAILABILITY - EXECUTION
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Information on product availability is provided when you place your order. Errors or modifications may exceptionally occur, particularly in the case of simultaneous orders of the same product by several customers. In the event of product unavailability after you have placed your order, we will inform you by e-mail or telephone as soon as possible, offering you either to order another item presented on the christophenicolasbiot.com site as a replacement, or to generate a credit note, or to reimburse you for the missing product after you have cancelled your order. If you choose to cancel your order, you will receive a credit note or another similar product for the same amount within 30 days of payment at the latest if your bank account has been debited.
The site christophenicolasbiot.com does not incur any liability in the event of stock shortage or unavailability of products.
The site christophenicolasbiot.com reserves the right to change at any time and without notice the items offered on its eshop.
3.1. Any modification or cancellation of an order requested by the purchaser can only be taken into consideration if it is received by e-mail before shipment of the products, subject to acceptance by the seller.
If the seller does not accept the modification or cancellation of the order, any deposits paid will not be refunded.
3.2 . If the products ordered are returned to the sender due to an error in the address given by the purchaser at the time of the order, or if the address proves to be incorrect for any reason whatsoever, the cost of returning the products will be borne by the purchaser, and the delivery times specified in articles 4 and 5 below will not be enforceable against christophenicolasbiot.com.
ARTICLE 4 - DELIVERY - TERMS AND CONDITIONS
4.1 . the site christophenicolasbiot.com prepares the order validated by the buyer within 24 to 72 hours after validation of payment. An email will inform you of the preparation of your order.
4.2. As the order preparation facility is closed on Saturdays and Sundays, orders placed on Fridays cannot be prepared until the following Monday, thus delaying shipment.
4.3. At the end of the ordering process, you are invited to click on the "I confirm my order" button. Once payment has been confirmed, your order is sent to christophenicolasbiot.com for processing. It can only be modified or cancelled under the conditions expressly set out in these terms and conditions of sale. Validation of your order implies your acceptance of these terms and conditions in their entirety. A summary of your order will be sent to you by e-mail.
The data recorded on the site christophenicolasbiot.com constitute proof of all transactions between christophenicolasbiot.com and its customers. In the event of a dispute between christophenicolasbiot.com and one of its customers concerning a transaction carried out on the website, the data recorded by christophenicolasbiot.com shall be considered as irrefragable proof of the content of the transaction.
4.5. Pursuant to Article L 134-2 of the French Consumer Code, when an order is for an amount equal to or greater than €120, christophenicolasbiot.com retains the written record of the contract concluded between christophenicolasbiot.com and a customer by electronic means for a period running from the conclusion of the contract to the date of delivery of the goods, and for a period of ten years thereafter (in compliance with Decree 2005-137 of February 16, 2005). You may access this document at any time, upon request to christophenicolasbiot.com, and proof of your identity.
Purchases - Retention of title
Products ordered remain the property of christophenicolasbiot.com until full payment has been received by christophenicolasbiot.com. In the event of a payment incident, you agree to return to christophenicolasbiot.com the products received upon the first request.
However, you assume the risks (in particular loss, theft or deterioration) concerning the products delivered on the effective date of delivery.
ARTICLE 5 - DELIVERY - LEAD TIMES
5.1. Orders validated by the purchaser are dispatched, as soon as payment has been confirmed, within 24 to 72 working hours to the address given in the order, subject to payment of shipping costs. During the ordering process, we will inform you of the possible delivery times and methods for the products purchased.
The christophenicolasbiot.com website reserves the right to split deliveries. Your credit or debit card will nevertheless be debited in full when payment is validated on the christophenciolasbiot.com website.
Shipping costs will only be invoiced for a single shipment and in accordance with the indications appearing in your order summary.
5.2. Shipments are subject to availability and are made on a first-come, first-served basis. The seller is authorized to carry out shipments in whole or in part.
Delivery times are indicated to the purchaser as accurately as possible when the latter chooses the mode of transport, but are subject to supply possibilities, the carrier and traffic regulations.
5.3. Exceeding the delivery deadline may not give rise to damages, deductions or cancellation of orders in progress.
In any event, delivery on time can only be made if the purchaser is up to date with his obligations towards the seller, whatever the cause.
5.4 . You must check the conformity of the goods at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reservations accompanied by your signature, any anomalies noted (open package, damaged product, etc.) and contact the carrier.
ARTICLE 6 - WARRANTY - SCOPE
Products sold on the christophenicolasbiot.com website are subject to the legal warranty conditions set out in Articles L 211-5 and L 211-12 of the French Consumer Code, and Articles 1641 and 1648 of the French Civil Code.
Article 1641 of the French Civil Code
The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which conceal this use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he known of them.
Article 1648 of the French Civil Code
The buyer must bring an action for redhibitory defects within two years of discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be discharged of the apparent defects;
Article L 211-4 of the French Consumer Code
The seller is required to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was made his responsibility by the contract or was carried out under his responsibility.
Article L 211-5 of the French Consumer Code
To conform to the contract, the good must : Be fit for the use normally expected of similar goods and, where applicable:
Correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model.
Present the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling. Or present the characteristics defined by mutual agreement between the parties, or be suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter.
Article L 211 - 12 of the French Consumer Code
The action resulting from a lack of conformity is barred after two years from delivery of the goods.
ARTICLE 7 - PRICE AND PAYMENT
Products sold on the christophenicolasbiot.com website are indicated in euros, all taxes included. The amount of your order includes, or not, shipping costs depending on the amount of your order.
The site christophenicolasbiot.com reserves the right to modify at any time and without notice the prices of products offered on the site christophenicolasbiot.com. The products are invoiced on the basis of the prices posted on the site christophenicolasbiot.com at the time of the validation of your order, subject to availability of the ordered products at this moment.
Any order placed on the site christophenicolasbiot.com must be paid immediately after the validation of your order. We accept payment by bank card, credit card and Paypal in accordance with article 9 below. You may not use customer credits issued by Les Maisons de coiffure Christophe Nicolas Biot or gift cards issued by Les Maisons de coiffure Christophe Nicolas Biot to purchase items presented on the christophenicolasbiot.com website.
In the event of an order from a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of christophenicolasbiot.com, they will be at your charge and your entire responsibility both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to check with your local authorities.
ARTICLE 8 - SECURITY
The payment system used is the BNP-Paribas ACCEPTA secure payment system. It is accepted as standard by the main browsers.
We have strengthened all scrambling and encryption procedures to protect all sensitive data linked to payment methods as much as possible.
Your bank details will not be known to the staff of christophenicolasbiot.com or to any other Internet user.
ARTICLE 9 - CUSTOMER SERVICE
For any information or questions, our customer service is at your disposal by :
- The contact form on the christophenicolasbiot.com website,
- By e-mail to: email@example.com
- By post to : CNB PRODUCT'S SERVICE CLIENTELE 23 rue des grands Augustins 75006 PARIS
ARTICLE 10 - PERSONAL INFORMATION
The christophenicolasbiot.com website undertakes not to divulge any confidential information to third parties. It will only be used to process your order. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to your personal data. To do so, simply send us a request by post to the following address: CNB PRODUCT'S SERVICE CLIENTELE 23 rue des grands Augustins 75006 PARIS.
ARTICLE 11 - JURISDICTION - DISPUTES
These general terms and conditions of sale shall be governed by and construed in accordance with the laws of France without regard to principles of conflict of laws. The application of the United Nations Convention on Contracts for the International Sale of Goods is hereby expressly excluded. These terms and conditions are written in French. In the event of a dispute, the Commercial Court of PARIS shall have exclusive jurisdiction, and you hereby accept its exclusive jurisdiction. The site christophenicolasbiot.com reserves the right to seek and obtain injunctions or orders for the defense of its rights hereunder.
II - Terms and conditions of use of the christophenicolasbiot.com website
Security and confidentiality
The christophenicolasbiot.com site is not intended for minors.
All elements (drawings, models, illustrations, images, soundtracks, texts, logos, brands, etc.) making up the christophenicolasbiot.com website are the exclusive property of CNB Product's. You may not reproduce in whole or in part, by any means whatsoever (except as expressly provided herein), distribute, publish, transmit, modify or sell all or part of the content of the christophenicolasbiot.com website, or to create derivative works therefrom.
The trademarks Christophe Nicolas Biot paris and christophenicolasbiot.com and all other trademarks and logos associated with christophenicolasbiot.com are and shall remain the exclusive property of CNB Product's. Any reproduction, distribution, transmission, modification or use of these marks without the express prior written consent of CNB Product's, for any purpose whatsoever, is prohibited.
You may not remove any copyright, trademark or other proprietary rights notices from christophenicolasbiot.com or any content contained therein. You may make a single copy of the web pages published on christophenicolasbiot.com for your private, personal, non-commercial use, provided that any copy of such web pages retains all copyright and other proprietary notices contained therein.
The christophenicolasbiot.com website may contain links to third-party websites not published or controlled by christophenicolasbiot.com. Such links are provided solely as a convenience to you and cannot and should not be construed as an express or implied endorsement of these sites, their content or any products or services offered on them. You may not create a link to the christophenicolasbiot.com website without CNB Product's express written permission.
Limitation of Liability
CNB Product's and the christophenicolasbiot.com site shall in no event be liable to you or any third party for any indirect, incidental, special or consequential damages - including, without limitation, any lost profits or other indirect losses - arising out of your use of or inability to use the christophenicolasbiot.com site, even if christophenicolasbiot.com has been advised of the possibility of such damages.
CNB Product's does not warrant or represent:
- That the christophenicolasbiot.com website is free of viruses, data overwriters, Trojan horses or other destructive properties;
- That the information contained on the christophenicolasbiot.com website is accurate, complete or current.
- The christophenicolasbiot.com site may contain technical inaccuracies or other defects, and CNB Product's does not warrant that these defects will be corrected.
- The christophenicolasbiot.com website and its contents are provided "as is" and "as available" .
How is the information you provide on christophenicolasbiot.com used?
The christophenicolasbiot.com website may communicate the information you provide on the christophenicolasbiot.com website in order to process your order and deliver it to you.
The christophenicolasbiot.com website may also communicate the information you provide on the christophenicolasbiot.com website to third parties who provide services to the christophenicolasbiot.com website. For example, in order to verify your information, authenticate payments and process orders, christophenicolasbiot.com may disclose certain financial and other information you have provided to third parties who provide signature quality, payment or other services.
christophenicolasbiot.com may also disclose information you have provided if christophenicolasbiot.com believes in good faith that such disclosure is necessary to comply with applicable law, a subpoena or other legal process. For example, christophenicolasbiot.com may disclose information necessary to identify or contact a person or bring legal action against a person or entity that may be violating christophenicolasbiot.com's terms and conditions of sale and use or that may be causing injury to or interference with other users of the christophenicolasbiot.com website. In the event that christophenicolasbiot.com or all or part of its assets are acquired by a third party, christophenicolasbiot.com's customer list may be included in the transferred assets.
Most browsers automatically accept cookies, but they can also be configured not to accept them or to indicate that cookies are being sent. We recommend that you do not disable this function, as it would prevent you from moving freely from page to page and benefiting from all the special features of the christophenicolasbiot.com website.
christophenicolasbiot.com has implemented security measures to protect the personal information you provide against unauthorized access and use. All financial information you provide on the christophenicolasbiot.com website is stored on the secure site of the financial institution chosen by christophenicolasbiot.com. Transactions concluded on the christophenicolasbiot.com website are protected by a decryption process. Please be aware, however, that no data transmission over the Internet is 100% secure and that all information communicated online can potentially be intercepted and used by persons other than the intended recipient.
Changes and access to your personal information
You may request CNB Product's and christophenicolasbiot.com to correct, update, or delete information that you have provided to christophenicolasbiot.com and have authorized to be retained in christophenicolasbiot.com's customer database, by contacting our customer service department (see "Contacting Us"). If applicable, you must ensure that you provide christophenicolasbiot.com with any updates or changes to your personal information, including but not limited to your postal and/or e-mail address, to enable us to ship your orders to the correct address and to contact you regarding your order if necessary. The christophenicolasbiot.com website may also retain for archival purposes copies of communications with users of the christophenicolasbiot.com website and any responses to questions or comments sent to users by our customer service department.